Groceries & Provisioning · by Anneta Group

Your villa, fully stocked.

Pick a category to browse, build your list, and send it to us. We shop the best of Los Cabos and bring it to your villa. Prices are indicative in USD. How it works & FAQ →

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Good to know · by Anneta Group

Provisioning — how it works

Calma is a concierge, not a store. Here is exactly how grocery provisioning works, so there are no surprises on either side.

7 days aheadSend your pre-arrival list at least one week before check-in.
One daily runOne included grocery trip per day; same-day if requested by 10:00 AM.
$50 USD minimumPer delivery — smaller items ride along in your daily run at no extra charge.
2–4 hour responseDuring service hours, 8:00 AM–3:00 PM.
Urgent feeOff-cycle or after 10:00 AM: 20% of the order or $25 USD, whichever is greater.
Settled in advancePre-arrival provisioning is quoted and paid before you travel.
How does provisioning work?
Calma is a concierge service — not a store. We shop for you at local markets and stores across Los Cabos and bring everything to your villa, so there are no surprises on either side.
Before you arrive — pre-arrival provisioning
Send your list at least 7 days before check-in so we can source everything and settle the cost before you travel — your villa is fully stocked and paid for the moment you walk in. We recommend a generous arrival stock: water, breakfast, beverages, snacks and pantry basics.
During your stay — the daily run
One grocery run per day is included. Send requests the evening before or by 10:00 AM for same-day delivery (within service hours, subject to availability). Standard restocks: allow 24 hours. Specialty, imported or large-party items (cases, custom cuts, hard-to-find brands): 48–72 hours.
Urgent & last-minute requests
Anything outside the daily run — after the 10:00 AM cutoff or “in the next couple of hours” — carries an urgent-service fee of 20% of the order or $25 USD, whichever is greater, added to item pricing.
Response times
During service hours (8:00 AM–3:00 PM) we confirm your request and give an estimated delivery window within 2–4 hours. High season and traffic can lengthen this; requests sent after hours are picked up first thing the next morning.
Things outside our control
We travel by road to physical stores. Traffic, road closures, demonstrations, weather or a store being out of stock can affect timing. When this happens we keep you informed and re-time the delivery — which is exactly why a solid arrival stock matters.
Substitutions & availability
If an item is unavailable we substitute the closest equivalent unless you ask us not to. Fresh produce, seafood and imported goods vary by season and by what the markets have that day.
Alcohol
We're happy to stock your bar. Alcohol is subject to store availability and local sale hours, and a valid legal-age photo ID may be required at delivery.
Returns & cancellations
Alcohol and perishable foods cannot be returned or refunded — even if unopened or unconsumed. Once an order has been purchased on your behalf, cancellations are billed, because the goods have already been bought for you.
Billing & payment
Groceries are billed at Calma's concierge price, which includes sourcing, shopping, transport and handling, plus applicable tax and card processing. Pre-arrival is settled in advance; in-stay restocks and any urgent fees are reconciled at check-out. We keep every store receipt on file.

Pricing & product disclaimer

All prices shown are indicative and in USD. They are estimates for guidance only and are not a final quote. Your final price is confirmed on your provisioning list before any purchase is made.

Prices, brands, sizes and presentations may change without prior notice. Calma sources from local supermarkets and depends entirely on them — final pricing, packaging, presentation and availability are set by the store at the time of purchase and can vary by season, location and stock.

Product photos are illustrative. The actual brand, size, packaging or presentation delivered may differ from the image shown.

Concierge pricing includes sourcing, shopping, transport and handling, plus applicable tax and card processing. Minimum order $50 USD per delivery. Alcohol and perishables are non-refundable. All items subject to availability.